ONLINE RETURNS POLICY
This policy is strictly for ONLINE returns
We aim to provide you with the best online shopping experience,
and it's really important that you love your purchase from Oxford.
If you are not completely satisfied with your online order, Oxford
will gladly refund your item/s.
You're not able to return items for exchange via the online
store. If you would like to change an item for a different size or
colour, you'll need to place a new order as all returned items will
automatically be refunded. However, you are more than welcome to
exchange your items in one of our Oxford stores, see below for
details regarding 'How to Exchange At An Oxford Store'.
All apparel must be unwashed, unworn and in original
condition (this includes all original tags and packaging). All
footwear should be tried on a carpeted surface only before wear.
The shoe box and other packaging must accompany the product on
return. This does not mean you cannot try it on for size!
HOW DO I RETURN MY ONLINE ORDER BY POST?
If you would like to return an item, please complete the details
requested on your paper tax invoice sent with the goods. Here you
can specify and add any relevant notes.
If you no longer have the paper receipt please print and include
your online order confirmation email.
Please return the item/items to us in their original condition
within 14 days
of receiving your order, along with your tax invoice or order
Refunds are processed within 5-7 days of Oxford online receiving
We would recommend using a traceable method such as registered
or express post. It is your responsibility to ensure goods arrive
safely to our return address. Please note customers are
responsible for all return postage costs for change of mind
Post your return/exchange to:
Attention: Online Returns
Suite W3B1, Level 3
Sydney Corporate Park,
75 - 85 O'Riordan St
Alexandria NSW 2015
HOW DO I EXCHANGE MY ONLINE ORDER AT AN OXFORD
Oxford will exchange online purchases for full price items at
any store. *Clearance items (marked with X) can only be exchanged
at an Oxford outlet store. Exchanges must be made within 14 days of
purchase. The online receipt is required when making an exchange.
Please note that Oxford stores can only exchange items purchased
online. Oxford stores are
unable to issue refunds. Refunds can only be processed by the
I HAVE RETURNED MY ONLINE ORDER, WHAT HAPPENS
Once the item/s have been received and reviewed, we will then
gladly credit your original method of payment. Refunds
can only be credited back to the credit card or Paypal account that
was used to make the original purchase. The refund will be
processed as soon as the items have been received and inspected by
Oxford. Please allow 5-7 working days from the day you
return the item for your account to be credited.
Once your order has been received by Oxford and the refund has
been processed, you will receive an email from Online customer
Return items that have been worn, damaged or altered from their
original state will not be exchanged or refunded, and will be
returned to the customer.
We regret that we are unable to refund original shipping
and handling costs, unless the item was faulty or not as ordered.
We do not refund postage on change of mind returns.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest
standard and quality. In the unfortunate event that your item
arrives faulty, please email firstname.lastname@example.org or
call (02) 9318 2211 immediately and we can guide you through the
returns process and help resolve this matter as quickly as
possible. Please note we may require a photo of the faulty item(s).
If an item is deemed faulty, we will be happy to issue you with an
exchange, credit voucher or full refund. Please contact us to
arrange return postage of any faulty items and we will cover the
cost of return shipping. *We are unable to refund postage costs on
faulty items if you decide to post the item of your own
WHAT ITEMS ARE EXCLUDED FROM YOUR RETURNS
Please choose carefully when purchasing the following
merchandise as change of mind returns will not be provided on:
- Gift cards / vouchers
- Pierced jewellery